Frequently asked questions

GETTING A REPAIR

My device isn’t working, how do I get it repaired?

1. Submit a repair request.
Choose warranty or non-warranty repair and complete the repair request form.

2. Watch for your confirmation email and shipping instructions.
Once your request is approved, we'll email you with your lead number and instructions for sending your device to our facility. Please include this number in any communication regarding your repair.

3. We'll repair your device.
For warranty repairs, we'll notify you when the repair is complete and provide tracking when it ships. For non-warranty repairs, we'll send an invoice when the repair is complete and ship the device after payment is received.

What is the turnaround time for repairs?

Our typical turnaround for headphone repairs is one business day after the device is received. Turnaround times for other products vary depending on the repair and parts availability.

How do I know if my device is still under warranty?

Warranty eligibility is determined according to beyerdynamic's current warranty terms. Proof of purchase from an authorized dealer is required for warranty service. View warranty terms

How do I validate my warranty with proof of purchase?

You will be prompted to attach your proof of purchase, showing your device name, dealer name and date purchased in the Repair Request form.

Do I have to pay for shipping to your facility if my device is covered under warranty?

Yes. The beyerdynamic warranty covers the repair and return shipping. Shipping to our facility is the customer’s responsibility.

Are ear pads and head cushions covered under warranty?

Ear pads, head cushions and other parts that come into direct contact with the body during use are generally not covered under warranty. For complete coverage and exclusions, please refer to beyerdynamic's current warranty terms. View warranty terms

I would like my device replaced, instead of repaired. Can you do that?

In almost all cases, we repair devices and we do not have authority or inventory to issue replacements. However, some devices are not serviceable and will be replaced.

How much do repairs cost?

Typical labor charges for non-warranty repairs::
-Headphones - $35
-Gaming Headsets - $60
-Communication Headsets - $60
-Microphones - starting at $60

For Wireless Microphone Systems and Conference Technology, please contact us for an estimate.

Parts are additional.

Flat rate shipping + handling for up to 3 lbs: USA - $18.50 | Canada - $45

Will I receive a quote before my non-warranty repair?

Only if you request one in advance. If you would like an estimate before any work is performed, please contact us when submitting your repair request. Otherwise, non-warranty devices are repaired upon receipt and invoiced when the repair is complete.

OEM PARTS

Where can I purchase beyerdynamic replacement parts?

Genuine beyerdynamic replacement parts are available through our online store. Shop OEM Parts

I need a part that is not listed in your store. How can I find what I’m looking for?

We stock an extensive selection of genuine beyerdynamic replacement parts, including parts for many discontinued models. If you are looking for a part, we most likely have it.

If you don't find what you are looking for, please contact us with the part number or description, quantity, and shipping address.

Still have a question?

Can't find what you're looking for? Contact us and we'll be happy to help.