What type of repair do you need?
Can’t find your serial number? No problem — it isn't required to submit a repair request.
Warranty Repairs
For devices that are still within the beyerdynamic's warranty period.
Please note: Customers are responsible for shipping their device to our facility. Warranty service covers the repair and return shipping.
Pet Damage: Pet damage is not covered under the manufacturer's warranty. However, as a one-time courtesy, we will repair one pet-damaged device at no charge under our warranty service. Any subsequent pet damage will be treated as a non-warranty repair.
Non-Warranty Repairs
For devices outside the warranty period or repairs that are not covered by beyerdynamic's warranty.
Typical labor charges (not including parts):
Headphones - $35
Gaming headsets - $60
Communication headsets - $60
Microphones - Starting at $60
Wireless microphone systems & conference technology - Contact us for an estimate
Return shipping & handling:
USA — $18.50 up to 3 lbs
Canada — $45 up to 3 lbs
Want an estimate?
You must request an estimate in advance. Estimates are provided only when requested before repair work begins. If you would like an estimate, please indicate that, along with the issue you are experiencing, in the comments section of the repair request form. Alternatively, please email us with the same information before requesting a repair. Otherwise, your device will be repaired upon receipt and invoiced when the repair is complete.
What happens next?
1. Submit your request →
2. Receive your lead number & shipping instructions →
3. Write your lead number on the outside of your shipping box →
4. Ship your device →
Please do not ship your device until you receive your confirmation with your lead number and shipping instructions.
Conference Technology Repairs
For conference system repairs or service estimates, please contact us directly.
Dealer Repairs
For authorized beyerdynamic dealers submitting products for service.
Important Repair Policies
Shipping: Consolidated Sound Services, LLC is not responsible for items lost or damaged in transit.
Unpaid repairs: Devices remaining unpaid for 90 days from the invoice date will become property of Consolidated Sound Services.